My Users are not very bright.

Hapless User: hi
Duffy: Hi
Hapless User: this outage that's planned for tomorrow - will it affect the processing servers/CMS?
Duffy: tomorrow? That's today mate
Duffy: and, yes, everything is down from 5:00 pm tonight until Sunday morning
Duffy: (or whatever 5:00 is in your crazy metric time you guys use)
Hapless User: whaaaaaaaaaaaaat
Hapless User: total panic
Duffy: I cleverly disguised the outage time in bold type in yesterday's email
Hapless User: yeah I read the mail this morning - so "tomorrow" was Saturday ;)
Duffy: Here in the US, Friday follows Thursday
Duffy: Irrespective of when one reads their email
Hapless User: so it's starting 5 pm this evening EST (that's 11 pm for us) and ending 7 am EST - that's 1 pm for us)
Duffy: right

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