Sometimes I just shake my head
Manager: Hey Duffy, I'm having trouble with a particular folder. Reports are not returning data properly. Who do I see about that?
Duffy: Me, I'm the admin. Let's take a look, which folder and report?
Manager: Oh, you don't have access to that folder. The stuff in there is very sensitive.
Duffy: (blank stare, trying to see if he's joking)
Manager: (blank stare, shifts weight nervously)
Duffy: (realizes he's no joking) Uh, as the administrator, I have access to everything.
Manager: No, you don't. This folder is protected.
Duffy: Let me show you. (logs into folder in question)
Manager: (with Surprise and Alarm!) That's not good. That's in violation of security policy! How did you get access to that?
Duffy: How can I administer a system if I don't have access to it.
Manager: Well...you...you...it's a violation of policy.
Manager: You can't see the data though, right?
Duffy: Yes, I can. How else can I trouble shoot data errors?
Manager: Oh boy, this is not good. I have to talk to (Senior Manager), he's not going to be happy.
Duffy: OK. In the meantime, do you want me to take a look at this?
Manager: No, we have to get your access to that data revoked.
Duffy: Oh. Uh, OK. Let me know what (Senior Manager) says.
Manager leaves dialing furiously on Blackberry.
(11 minutes later)
Senior Manager: Duffy, why must you torment my managers?
Duffy: Seriously, I'm not. I tried to explain this to him but he just wasn't getting it so I gave up.
SM: Bullshit. You *knew* he was going to freak out and you got him all worked up.
(Side note: I honestly didn't. This guy is particularly excitable and clueless. A very dangerous combination)
Duffy: OK, well....
SM: Just fix it, OK?
Duffy: Will do.
(6 minutes later)
Manager: (sheepishly) So...uh...if you could take a look at that and let me know..
Duffy: Sure. No problem.